Your eSIM appears on screen right after your order is confirmed, and the confirmation email normally arrives within a minute. If nothing has arrived, the checks below solve most cases.
Check your spam, junk, and Promotions folders. Search your inbox for "Vuoly".
Confirm the email address you used at checkout. A typo there is the most common cause.
Log in to your Vuoly dashboard. If your order went through, your eSIM appears there, and you can install it from the mobile dashboard without the email.
Check your payment. If the charge was declined or is still pending, the eSIM is not issued.
Note: install buttons appear in the mobile email and the mobile dashboard. On a computer you will not see an install button; use the QR code instead. See: How to install your eSIM.
Still not working? Contact us in support chat with the email address you used at checkout and, if you have it, your order number.