If you have not installed your eSIM, contact us and we will refund your order. Installed or partially used plans are reviewed case by case, as described below.

Uninstalled eSIMs can be refunded. Contact us through any of the channels below with the email address you used at checkout and your order number.

Once a plan is installed and in use, it is not refunded automatically. Contact support and we will help you get set up; we may ask for a few screenshots to check that everything is configured correctly. In the rare case where your eSIM still does not work after setup, we will refund you.

If it turns out your phone does not support eSIM or is locked to your carrier, contact us and we will refund the order. To avoid this case, check before you buy. See: Which devices are compatible with eSIM?

Related: When does my plan start?